1. Definitions

1.1 "Customer": The person making a booking to use taxi services.

1.2 "Taxi Company": The service provider operating the taxi journey.

1.3 "Booking": The agreement between the Customer and Taxi Company to provide taxi services.

1.4 "Driver": The person driving the taxi, employed by the Taxi Company.

2. Bookings and Confirmations

2.1 Bookings may be made by telephone, website, or mobile application.

2.2 A booking becomes final only after the Taxi Company confirms it by sending a confirmation message.

2.3 The Taxi Company reserves the right to refuse bookings without giving reasons.

3. Fares and Payments

3.1 Fares are determined by distance, time of travel, and any additional services.

3.2 Payment may be made in cash, by credit card, or by another agreed payment method.

3.3 The Taxi Company reserves the right to change fares; changes do not affect bookings already confirmed.

4. Cancellations and Changes

4.1 Cancellations must be communicated at least 24 hours before the scheduled pickup time.

4.2 Cancellations within 24 hours of pickup may incur a cancellation fee.

4.3 Requests for changes should be made as soon as possible. The Taxi Company will try to accommodate them but cannot guarantee this.

5. Customer Responsibilities

5.1 The Customer must provide complete and accurate information when booking.

5.2 The Customer is responsible for personal belongings during the journey.

5.3 The Customer must follow the Driver’s instructions and behave in a manner that safeguards the Driver and other passengers.

6. Taxi Company Responsibilities

6.1 The Taxi Company ensures vehicles are in good condition and meet legal requirements.

6.2 The Taxi Company ensures its Drivers are qualified and professional.

6.3 The Taxi Company aims to collect the Customer at the agreed location on time and will notify the Customer of delays as soon as possible.

7. Limitation of Liability

7.1 The Taxi Company is not liable for loss of or damage to the Customer’s personal belongings.

7.2 The Taxi Company is not liable for indirect, incidental, or consequential damage arising from use of taxi services.

7.3 The Taxi Company’s liability is limited to the amount paid for the taxi service concerned.

8. Force Majeure

8.1 The Taxi Company is not liable for delays or cancellations caused by circumstances beyond its reasonable control, such as severe weather, traffic congestion, government measures, natural disasters, or technical failures.

9. Complaints and Disputes

9.1 Complaints about taxi services must be submitted in writing within 14 days after the journey.

9.2 The Taxi Company will handle complaints and respond in writing within 30 days of receipt.

9.3 Disputes that cannot be resolved amicably will be submitted to the competent court in the jurisdiction where the Taxi Company is established.

10. Privacy and Data Protection

10.1 The Taxi Company treats the Customer’s personal data confidentially and in accordance with applicable privacy laws.

10.2 Personal data is used solely to provide taxi services and is not shared with third parties without the Customer’s consent.

11. Changes to Terms and Conditions

11.1 The Taxi Company reserves the right to change these terms and conditions at any time.

11.2 Amended terms take effect 30 days after notification to the Customer.

12. Applicable Law

12.1 These terms and conditions and all agreements between the Customer and the Taxi Company are governed by Dutch law.